- Customer Service Center
- Afterpay Order Help
Afterpay Order Help & Payment Questions
If you are experiencing an issue placing your order, or have a question about payments or refunds, please contact Afterpay customer service:
Please Note: Hibbett Customer Service is unable to assist with placing an order using Afterpay.
In order to accept the terms and conditions of this service, we ask that you place your order on our secure website.
Afterpay FAQs
How does Afterpay work?
Simply shop at Hibbett and choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. For online orders, the goods will be shipped to you after checkout. For in-store shopping, download the Afterpay mobile app, follow the in-app instructions and complete the eligibility checks to see if you are eligible to set up the Afterpay Card. If eligible, you can use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at checkout.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, we’ll automatically process payments on the due dates, as outlined on your payment schedule.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, we’ll automatically process payments on the due dates, as outlined on your payment schedule.
How do I use Afterpay online?
When you are making a purchase at Hibbett, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com or download the Afterpay app to set up a password and you will be able to make more purchases using Afterpay by simply entering your login details upon checkout.
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be above $30.
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be above $30.
What cards can I use with Afterpay?
Afterpay accepts US issued credit and debit cards from Mastercard and Visa, as well as Cash App Card and US issued checking accounts which are subject to eligibility requirements. Please note that credit cards can only be used for Pay in 4 orders and are not accepted as a payment method for Pay Monthly orders.
We also accept digital forms of payment such as Apple Pay, Google Pay and Cash App Pay. Third party issued pre-paid cards cannot be stored in your account, but you can use them to make one off payments.
If eligible, you also have the option to link your checking account to your Afterpay account.
We also accept digital forms of payment such as Apple Pay, Google Pay and Cash App Pay. Third party issued pre-paid cards cannot be stored in your account, but you can use them to make one off payments.
If eligible, you also have the option to link your checking account to your Afterpay account.
Why can’t I use my Capital One card to make Afterpay payments?
Capital One recently made a decision to prevent their credit cards from being used to make Afterpay purchases and payments.
Is there a cost to using Afterpay?
Afterpay Pay in 4 is free when you pay on time for orders made with Afterpay partnered merchants like Hibbett.
The only other fees that may be incurred are late fees, if applicable, if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
We help you to avoid late fees, if applicable, including sending reminders leading up to the payment due date.
Shoppers in the US may receive up to an $8 late fee, if applicable, for each missed installment but the total late fees, if applicable, for each order won't exceed 25% of the order value.
The only other fees that may be incurred are late fees, if applicable, if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
We help you to avoid late fees, if applicable, including sending reminders leading up to the payment due date.
Shoppers in the US may receive up to an $8 late fee, if applicable, for each missed installment but the total late fees, if applicable, for each order won't exceed 25% of the order value.
Monthly Payment
Afterpay Monthly Payment is a simple interest installment-based lending option that gives you more flexible ways to pay for high-value orders. Depending on your eligibility, Pay monthly offers flexibility with a 3, 6, 12, and 24 months, and items over $100. Interest accrues on the unpaid principal balance on a daily basis. Please note, until an offer is accepted rates and offers are subject to change
How do refunds and returns work at Afterpay?
First, the merchant has to process the refund in their system. The refund will then drop through to reflect on your Afterpay account, and if you're owed a refund back to your card, it will be returned to the card that was used to make the payments.
Once processed, the money can take up to 10 business days to be returned to your card/s, depending on your financial institution.
It is important to remember that returns are always subject to Hibbett’s refund policy. This information can normally be found on their website or by contacting Hibbett directly.
Once processed, the money can take up to 10 business days to be returned to your card/s, depending on your financial institution.
It is important to remember that returns are always subject to Hibbett’s refund policy. This information can normally be found on their website or by contacting Hibbett directly.
Additional Afterpay FAQs
Please visit our customer service center for additional Afterpay order help and FAQs.
